Course: Grow Your Business by Focusing on Customer Experience

According to a study conducted by American Express, 33% of customers say that they will never do business with a company again based on one poor experience.  That is nearly one of out of three customers!  Just imagine if you lost a third of your customers today, your business would be significantly damaged.

Customer experience is a critical area for a business because our customer’s expectations are increasing at a dramatic pace. Every time they have a great experience with a company like Zappos or Apple, their expections increase for all companies that they interact with.

Luckily, small businesses have an advantage over these customer experience giants.  Small businesses have proximity to the customer and the agility to quickly and easily make enhancements to the experience.

This course will walk you through how to do that quickly and easily.  We will walk you through and provide you resources to effectively develop and start executing an effective customer experience strategy. This approach will work whether you are a solopreneur or have a large team of people working with you.

The goal is to help you grow your revenue and increase customer loyalty by easily developing a customer experience strategy for your business.

What you will learn:

• Why customer service matters to you and your organization
• How to create a positive experience for you customers
• How to use language to improve the customer experience
• How to improve your digital experience for your customers
• How appearance matters to your customers and how to improve appearance to improve the experience
• How to manage your online reputation
• Learn how to develop a customer complaint system
• Learn where and how to effectively respond to customer complaints
• Learn to identify coaching and recognition opportunities to help improve your team’s performance

Who is perfect for this course:

• Managers or business owners that are looking to improve their customer experience and develop a customer experience strategy
• Those that are interested in learning more about customer experience
• Any employee that wants to improve the customer experience and deliver a better experience

What will I receive?

• Over 20 Lessons with over 2 hours of video
•  9 downloadable worksheets/resources

How do I sign up?

Sign up using this link –> Grow Your Business by Improving Your Customer Experience